Customer Self-Service Portal (Django)
Django customer portal for 24/7 account access and self-service
Project Overview
A service provider needed to reduce support workload while improving customer experience. We built a custom Django customer portal where customers can view orders, make payments, submit inquiries, and access documents 24/7.
The portal integrates seamlessly with their website and business systems, providing a professional customer experience while reducing support calls by 60%. Implementation took 6 weeks and cost significantly less than enterprise portal solutions.
This project showcases how custom Django solutions can provide enterprise-level functionality at a fraction of the cost.
The Challenge
The client was receiving too many support calls for basic account inquiries and needed to provide better customer service while reducing support workload.
Our Solution
Built custom Django customer portal with account dashboard, order history, payment processing, support tickets, and document access. Integrated with existing systems.
Results & Impact
60% reduction in support calls, 24/7 customer access, improved customer satisfaction, professional image, self-service capabilities, and cost-effective solution.
Technologies Used
Client Feedback
"The customer portal has transformed our support operations. Customers love the 24/7 access and we've significantly reduced our support workload."
Project Investment
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